We have partnered with Newman Francis and Prentis to deliver specialised training and development programmes for Tenant Management Organisations (TMOs) across England. Our aim: empower tenant-led organisations and keep residents at the heart of decision-making.
Why Join This Programme?
This training provides TMOs with the tools and guidance to:
- Build skills and confidence for committee members and staff
- Strengthen governance and resident engagement
- Navigate regulations and operational requirements with ease
- Improve resilience and sustainability
- Amplify the resident voice in service improvement and decision-making
Residents at the Centre
We believe resident-led organisations are strongest when residents are informed, engaged, and supported to lead with confidence.
This programme helps TMOs:
- Empower residents to shape management decisions
- Build capacity
- Deliver services that reflect community needs
TMO training courses available
COURSE 01:
Understanding Your MMA & Measuring Compliance
This session provides a clear and practical overview of your Management Agreement (MMA) and how to monitor compliance effectively. It explains the roles of Committee members, executives and sub-committees, and how these contribute to strong governance, accountability and reporting.
Participants will learn how to evidence compliance, run effective meetings, and apply the MMA alongside key TMO policies and procedures. The session also outlines the legal framework and duty of care responsibilities that underpin compliant TMO management.
WHAT YOU WILL LEARN
- Understanding the MMA, policies and procedures
- Roles and responsibilities of Committee members
- Executive roles and decision-making
- Sub-committees and reporting to the Committee
- Monitoring, recording and evidencing compliance
- Running effective and compliant meetings
- Legal framework and duty of care responsibilities
- Relationship between the Board and staff
- Lines of responsibility and accountability
SESSION FORMAT
Online (3.5 hours)
COURSE 02:
Governance
Strong governance is essential for a high-performing TMO. This session explores the structures and practices that enable TMOs to operate confidently, remain compliant, and deliver effective housing services. It focuses on clear roles, decision-making, and accountability between the Board and staff.
Participants will learn what needs to be in place to run an efficient organisation, manage risk, and evidence good governance. The session also covers practical approaches to information sharing, compliance, and maintaining effective oversight.
WHAT YOU WILL LEARN
- TMO good governance essentials and checklist
- What good governance is and why it matters
- Roles and responsibilities of the Board and staff
- The relationship between the Board and staff
- Lines of reporting and decision-making
- Flow of information between staff and the Board
- Managing risk and maintaining oversight
- Data protection and confidentiality responsibilities
- Evidencing good governance in practice
SESSION FORMAT
Online (3.5 hours)
COURSE 03:
Human Resources & Direct Employment
This session provides a comprehensive foundation in effective recruitment, exploring why highquality hiring practices are essential for organisational success. Participants will be guided through step-by-step best practices, from identifying requirements to selecting the right candidates, ensuring a structured and confident approach to recruitment.
The session also examines sector-specific challenges for TMOs, helping attendees understand how different industries shape hiring needs, candidate expectations, and recruitment strategies.
Throughout the session, participants will gain access to practical tools they can immediately apply in their duties, enhancing consistency, improving decision-making, and strengthening overall recruitment outcomes.
WHAT YOU WILL LEARN
- Key responsibilities as an employer
- Fair and effective recruitment processes
- Contracts and policies
- Managing staff
- Resolving issues
- The relationship between staff and Board members
SESSION FORMAT
Online (3.5 hours)
COURSE 04:
Housing Regulation and TMOs
Recent years have seen a profusion of legislation, regulations and consumer standards, but how do TMOs fit within this new framework? This session will look at the revised Consumer Standards, the regulatory framework, and how social housing is now regulated.
What is often lost in all of the changes is how TMOs fit into the new regime. What are TMOs now required to do – for the Regulator and for the Council? This session will help you navigate the changing environment.
WHAT YOU WILL LEARN
- How recent legislation and regulations impact TMOs
- The revised Consumer Standards and wider regulatory framework
- How social housing is now regulated and what has changed
- Where TMOs fit within the new regulatory regime
- What TMOs are required to do for the Regulator
- What TMOs are required to do for the Council
- Guidance to help TMOs navigate and adapt to the changing compliance environment
SESSION FORMAT
Online (3.5 hours)
COURSE 05:
Finance for TMOs
All TMOs need to manage their finances well to invest in their homes and communities. This session ensures you have the knowledge to manage income and expenditure for effective performance.
It covers key questions such as: How do you budget? Who is responsible for managing the finances? How do you monitor your expenditure?
WHAT YOU WILL LEARN
- Importance of strong financial management for TMOs
- Understanding income and expenditure to improve performance
- How to create and manage an effective budget
- Who is responsible for financial management within the TMO
- Practical methods for monitoring and controlling expenditure
- Key skills and knowledge to maintain financial stability
SESSION FORMAT
Online (3.5 hours)
COURSE 06:
Effective Community Engagement for TMOs
This session supports TMOs to act as custodians of their neighbourhoods by understanding community needs and building strong local partnerships. It explores how TMOs can collaborate with anchor organisations, residents and landlords to shape priorities, influence services, and deliver initiatives that improve housing management delivery performance and residents’ quality of life.
Participants will gain practical tools to assess community needs, gather and analyse feedback, and develop engagement that leads to tangible improvements. The session also highlights how TMOs can align engagement with their landlord’s and community priorities.
WHAT YOU WILL LEARN
- Roles and responsibilities in community engagement
- Developing a clear engagement strategy
- Identifying and understanding community needs
- Gathering and analysing resident feedback
- Building resident priorities into TMO delivery and business planning
- Creating projects to improve services and wellbeing
- Influencing landlord services and priorities
- Working with anchor organisations and partners
SESSION FORMAT
Online (3.5 hours)
Additional information
PRICING
Member prices:
Online training: £175 per person
Face-to-face training: £225 per person
Non-NFTMO member prices
Online training: £250 per person
Face-to-face training: £300 per person
BESPOKE TMO TRAINING
Tailored training programmes for TMO Boards, Board Officers and staff are available, with content and pricing developed to reflect your organisation’s specific requirements and objectives.
TMO TRAINING WORKBOOK
A comprehensive workbook is available to accompany each session, with key learning points, practical guidance, templates and reference materials.
CERTIFICATION
All attendees will receive an NFTMO Certificate of Attendance and Knowledge, confirming participation and supporting continued professional development.
