Housing Ombudsman

The Housing Ombudsman Service has just published its latest Learning from severe maladministration report. This rep[ort focuses on leaks, described as one of the main causes of damp and mould in homes.

As always it’s worth taking the time to look at the issues that caused the repair to escalate to the level at which the Housing Ombudsman Service felt that the response amounted to maladministration. It considers, among other issues, the impact of the difficulty in gaining access to neighbouring properties.