We’re keen for Members to share details of those contractors they work with who provide excellence, go the extra mile or who just do a great job. The Members Area has a section dedicated to sharing details of those companies who you think deserve more custom from TMOs so, if you have a contractor you’d recommend who isn’t already listed let us know!
Great service deserves more business!
Those member organisations who manage homes within the Housing Association sector will not fall under the expanded Freedom of Information proposal but they will need to comply with the requirements of the Social Tenant Access to Information Requirements (STAIRS).
The governments policy statement sets out how the sector should provide information to its tenants and established the Housing Ombudsman Service (HOS) as the body which will respond to complaints from those who feel that their landlord is not providing the information required under the scheme.
The HOS has now set out how they propose to look at complaints and they are consulting on how they will do this.
The consultation will run until 17th March 2026.
As you will remember the government are intending to expand the Freedom of Information (FOI) legislation to ensure that TMOs fall within its scope.
Up until now TMOs have been exempt from the requirements of the FOI but, with the introduction of the Social Tenant Access to Information Requirements (STAIRS) to social housing, including TMOs, owned by Housing Associations, it was felt that there is a need for tenants in homes managed by TMOs to also be able to access information about the way in which their homes are managed.
For TMOs in the housing association sector this will not affect you.
The government have announced a consultation exercise to consider the implications of extending the FOI to TMOs and how this might best be achieved and have written to all TMOs in England to set out their approach. Copies of the proposed approach and a covering note have recently been sent out and the NFTMO strongly urges all Members to respond to the consultation which will run until 8th May 2026.
The NFTMO will be responding to set out our concerns regarding the potential disproportionate impact this legislation may have on small organisation unless there is a mandatory requirement for landlords to play a role in managing enquiries.
Bookings for this year’s NFTMO Conference are now open and Members can enjoy a discounted booking rate until 31st March 2026!
2026 sees us return to the Crowne Plaza Hotel in Stratford-upon-Avon for the annual event for tenant management. We’ll be holding workshops on a range of topical subjects as well as hosting the Gala Dinner and the NFTMO Awards to celebrate the great achievements of member TMOs.
We’d love to see you there as we have secured more places than in recent years at the venue.
Don’t miss out
Verian Group is undertaking research on behalf of the Ministry for Housing, Communities and Local Government (MHCLG) into the early implementation of Awaab’s Law.
They are looking for feedback from both housing organisations and individual tenants into the experiences of both groups in reporting disrepair (including damp and mould since Awaab’s Law was introduced in October 2025.
If you have reported any serious disrepair since 27th October 2025 or, if you’re a TMO, have had a serious issue reported to you they’d like to hear from you. You can register your interest in taking part here. If you are selected for interview you will receive a £50 voucher to thank you for your time.
