How Good Is Your Communication?

How well do you communicate with your residents?

The Housing Ombudsman Service have just released their latest Learning from Severe Maladministration report and identify four key ingredients for effective communication.

• timely
• transparent
• tailored
• tone

The four Ts of good communication refer to internal communication (with your landlord and/or contractors) as well as external communication with your residents and all were absent in cases where the Housing Ombudsman Service found severe maladministration.

So how does your communication rate? Would you, as a resident, be happy to receive the letters/emails you send out? Are they sent out in good time and do they actually address the issues?

TMOs are generally good at this but it’s worth checking periodically.