Impressive Support to TMOs
This year’s recipient of the NFTMO Award for Impressive Support to TMOs is Andrew Bryant from the City of Wolverhampton Council.
Nominated by Dovecotes TMO the nomination form stated:
“Andy has been an invaluable advisor to Dovecotes Tenant Management Organisation board for almost four years in several positions within Landlord Services. We have seen Andy progress his career within his department which is a true reflection of his experience, knowledge and skills set within the local authority.
Andy who is extensively experienced in TMO’s has provided the board with guidance with changes in legislation, governance and good practices to consider and embed within the organisation, enabled a working relationship with the council as a proactive and productive partnership that ensures the tenant led approach is at the forefront of everything proposed or advised from the council.
Andy’s ability to put all the board members at ease within his presence is truly inspiring. His attitude and professionalism instantly build confidence and trust in our working relationship. Andy is always there to help and support no matter his workload or prior commitments in place, he will always try and support if he can, or signpost to the right colleague to assure the correct department / person is engaged with to seek a resolution.
His opinion and involvement have helped Dovecotes through some quite uncertain times that has resulted in the TMO becoming more resilient, proactive, professional, transparent and always relevant and on topic for the needs of the community.
We will always recognise Andy for his dedication to our TMO which is regarded as the best performing TMO for the past 2 year for the City of Wolverhampton in the Customer Satisfaction Annual Surveys.”
At this year’s Conference Andy delivered a workshop looking at what are the requirements of landlords when they monitor TMO performance, what do they need to know and why?
