Conference Refund Policy and Late Payment Information

For 2025 we have adopted a new refunds policy regarding bookings for our Annual Conference which will also appear on the invoices sent requesting payment.

Past years have seen a large number of requests for refunds were delegates find that they can no longer make the event once they’ve booked and we have endeavoured to be as flexible as possible when dealing with this. Unfortunately, if we are unable to find a replacement (some requests come in a day or two before the event!) we still have to pay the full charge to the venue. This is obviously very difficult for the NFTMO which operates on very small margins and small changes can have a disproportionate impact on our overall financial health.

We will still try to be as flexible as possible when considering refunds but the later the notice we receive the more difficult it will be to find a replacement delegate so we have reflected this is the policy.

As you know, we offer an Early Bird discount on the booking fee and we usually manage to sell all places on this basis. However, the reduced price is quite clearly made available for payments made by 31st March 2025. A few TMOs have sought take advantage of this by booking before this date and making payment after the start of the new financial year. We will therefore be making an additional charge, to the non-discounted price, for payments made after the cut-off date.